Ref: TFW28111698CCM

Working hours Full Time
Location Think Ford Wokingham
Salary Competitive Salary
Benefits Generous Benefits
Closing date 26/12/2016

Contact Centre Manager

Do you have a passion for the Ford products? Are you committed to excellent customer service? We are looking for a polite, enthused and welcoming Contact Centre Manager to manage our Contact Centre Teams across our Think Ford Group based at our Wokingham centre.

About the position

The successful candidate for our Contact Centre Manager vacancy will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Contact Centre Manager position involves:

Maximising revenue opportunities for the Group through managing outbound messages and manage inbound workload effectively.

Coaching Contact Centre employees to achieve sales targets and develop a team focus on sales opportunities.

Carrying out team performance reviews and work to develop all identified areas of underperformance via coaching and ongoing support.

Managing team productivity via CTI and other systems, collating monthly reporting for review with the Head of Businesses.

Developing a robust team training and induction program to provide a high level of knowledge and confidence within their roles.

Working with CRM Manager to establish a customer contact plan.

Managing and maintaining the database.

Maintaining product and systems knowledge.

Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

Customer awareness.

Ability to work to deadlines and targets.

Strong teamwork skills.

Confident and professional communication skills.

Full driving licence.

About us

Group 1 Automotive network, a well-established and growing automotive group in the UK, with offices in America and Brazil as well. Group 1 Automotive is the 10th largest dealership group in the UK, has a strong history of success and is looking to grow their presence in the UK over the coming years. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources and training and competitive earnings packages.

If you see yourself in the position specification, please apply now!

We appreciate your interest in the position and in our company. Please be aware that we expect a high number of applications for this vacancy and we may not have the time to write to every applicant. If you haven’t heard from us within 4 weeks of applying, please assume your application has not been successful on this occasion.

Please note this vacancy may be removed prior to the closing date due to the requirements of the role being fulfilled.

All recruitment related documentation will be retained for a period of 6 months from the close date, thereafter, any personal information we hold will be destroyed in accordance with the Data Protection Act 1998.

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