Ref: TFW21111698CCO

Working hours Full Time
Location Think Ford Wokingham
Salary Competitive Salary
Benefits Generous Benefits
Closing date 21/12/2016

Call Centre Operative

Do you have a passion for Fordproduct? Are you committed to excellent customer service? We are looking for a polite, enthused and welcoming Call Centre Operative to join our service team at Think Ford Wokingham.

About the position

The successful candidate for our Call Centre Operative vacancy/position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of theCall Centre Operative position involves:

  • Maintain regular contact with our customers to advise them of key moments in their vehicle ownership, and introduce them to other offers that will be of interest to them.
  • Accurately maintain and update the company’s customer and vehicle CRM database.
  • Manage inbound and outbound calls on behalf of the dealership network.
  • Contact customers following their service or repair visit to ensure that they were Completely Satisfied with all aspects of their transaction with the dealership.
  • Identify to the Customer Support Team Manager, areas in which there is a potential for improvements in efficiency, business opportunity, and other general good practice.
  • Always deliver service
  • Maintain a high standard of current product, process, and system knowledge.
  • Adopting a sales approach regarding upsell.
  • Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

  • Customer awareness.
  • Ability to work to deadlines and targets.
  • Strong teamwork skills.
  • Confident and professional communication skills.
  • Full driving licence.

About us

Think Ford Wokingham is part of the Group 1 Automotive network, a well-established and growing automotive group in the UK, with offices in America and Brazil as well. Group 1 Automotive is the 10th largest dealership group in the UK, has a strong history of success and is looking to grow their presence in the UK over the coming years. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources and training and competitive earnings packages.

If you see yourself in the position specification, we’d like you to apply now!

We appreciate your interest in the position and in our company. Please be aware that we expect a high number of applications for this vacancy and we may not have the time to write to every applicant. If you haven’t heard from us within 4 weeks of applying, please assume your application has not been successful on this occasion.

Please note this vacancy may be removed prior to the closing date due to the requirements of the role being fulfilled.

All recruitment related documentation will be retained for a period of 6 months from the close date, thereafter, any personal information we hold will be destroyed in accordance with the Data Protection Act 1998.

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